A real queue
Sortable, filterable, ownable. Not a thread on top of a thread.
Spaces → Support
Queue. Reply. Resolve.
Support is workflow, not chat. The Support Space gives the team a real queue, a real composer, and an Operator that drafts the reply you would have written.
Screenshot needed
Support Space — left rail with the ticket queue, main area showing one open ticket. Operator summoned over the composer, drafting a reply in the team's voice with the source playbook entry visible above the draft.
/shots/space-support.pngWhat's inside
For teams that close tickets, not chat windows.
Replies that sound like you
Operator drafts in your team's voice from the same playbook your seniors use. You approve and send.
Knowledge that updates itself
Resolved tickets feed the playbook. The next case starts with what worked last time.
Escalation paths
When a case crosses a threshold, Operator pages the right person — no separate alerting tool.